Service Portal

Last updated: 12/2/2025

1. Information We Collect

We collect information you provide directly to us, such as:

Account registration information (name, email, phone)
Service request details and project requirements
Payment information (processed securely through Razorpay)
Communication records and support interactions
File uploads and project-related documents

2. How We Use Your Information

We use the information we collect to:

Provide and improve our software services
Process payments and manage billing
Communicate with you about your projects
Send important account and service updates
Ensure platform security and prevent fraud

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

With your explicit consent
To comply with legal obligations
With trusted service providers (like Razorpay for payments)
To protect our rights and prevent fraud

4. Data Security

We implement industry-standard security measures to protect your data, including:

SSL encryption for all data transmission
Secure database storage with access controls
Regular security audits and updates
Limited access to personal information by authorized personnel only

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Project files and communications are typically retained for 2 years after project completion.

6. Your Rights

You have the right to:

Access and update your personal information
Request deletion of your data (subject to legal requirements)
Opt-out of non-essential communications
Request a copy of your data

7. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze usage patterns, and maintain session security. You can control cookie preferences through your browser settings.

8. Third-Party Services

Our platform integrates with third-party services like Razorpay for payments. These services have their own privacy policies, and we encourage you to review them.

9. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email or platform notifications.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us through our Contact Us page.